Content
- Lectures: 20 hours
- Exercises 10 hours
- Independent work: 60 hours
Subject carrier
Description
1. QUALITY MANAGEMENT SYSTEM
a. Introduction of a quality system
b. Requirements of quality standards and accreditations
c. Continuous Improvement in Health Quality Improvement (PDCA)
d. Legal bases in the field of quality and safety in Slovenian health care
e. e. The role of education in the field of quality and safety in health care, evaluation and measurement of one’s own work, results, transparency of work and processes, the role of patients and relatives in ensuring quality and safety
2. BASIC REQUIREMENTS FOR THE QUALITY OF HEALTH CARE
3. PATIENT SAFETY AND RISK MANAGEMENT
a. Deviations in the medical treatment of patients
b. Medical malpractice, warning hazards, safety incidents, serious health damage, hazard warning event reporting system, safety conversations, patient data protection, safe use of medicines, safety of nursing and healthcare staff
4. TOOLS AND METHODS FOR ACHIEVING QUALITY AND SAFETY
a. Clinical pathways, security interviews / visits
b. Causal analyzes, regular and extraordinary professional inspections, assessments
5. INTRODUCING CHANGE AND MEASURING USER AND EMPLOYEE SATISFACTION
6. QUALITY IN NURSING AND HEALTHCARE
a. System for introducing quality improvements in healthcare (at all levels)
b. ISO9001: 2000 certificate adapted for healthcare
c. Slovenian and European standard SIST-TS CEN / TS 15224: 2006
d. NIAHO standard for the hospital environment
e. HPH standard with effective and monitoring of health education in hospitals
