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1. EDUCATION a. Education in healthcare i. Formal, non-formal and lifelong
learning ii. Scientific and professional frameworks of the educational process
b. Educational process in healthcare i. Setting goals based on target
population ii. Preparation of didactic environment, selection of didactic
methods and techniques, ongoing evaluation of achievements iii. Organization of
health education program (program, schedule, practitioners) iv. Analysis,
evaluation, improvement of the program c. Implementation of the health education
program d. Changing and maintaining behaviors and attitudes i. Social marketing
2. COMMUNICATION a. Communication in healthcare facilities b. Communication in
the healthcare team c. Development of communication skills d. Forms of
communication in the healthcare environment: meetings, discussions,
consultation, decision-making, … e. Interpersonal communication (assertiveness
in communication) f. Communication with individuals in different stages of life