Content
- Lectures: 10 hours
- Seminar: 10 hours
- Exercises 10 hours
- Independent work: 60 hours
Subject carrier
Description
1. Introduction to communication
a. Definitions and key concepts of communication in healthcare
2. Context and situations in the communication process
a) Interpersonal communication
b) Non-verbal communication
c) Communication in teams and organizations
d) Intercultural communication
e) Communication with stakeholders (users, patients relatives, target groups…)
3. Strengthening competencies through professionally specific situations
a) Active listening
b) Counselling
c) Conflict management
d) Communicating with difficult interlocutors
e) Skills in written and spoken communication
f) Persuasion in health care and persuasive speech
